Experience

• Management of the Financial Recoveries Division.
• Advising businesses on the impact, interpretation and implementation of new policies and legislation impacting on debt collection.
• Overseeing call centre consultants.
• Managing queue of collection accounts and determining necessary course of action.

• Managing the establishment and maintenance of payment arrangements.
• Negotiating out of court settlements and other exigencies.
• Advising clients on necessary actions and strategies for debt repayment.
• Organizing, implementing and supervising mentor training; focused on customer service & dispute resolution.
• Dealing with labour related disputes.